Free shipping on all orders!

FAQ

FAQ – Frequently Asked Questions

What is your return and exchange policy?

You can return your items within 30 days of delivery for a refund or exchange.

Please contact our customer service team at support@trendimo.co.uk to start your return.

Return shipping costs are covered by the customer.

What are the shipping options and costs?

We offer free standard shipping on all orders.

Delivery usually takes 4–12 business days, depending on your location. Express shipping is not available at this time.

How long does delivery take?

Delivery times may vary depending on your region and the selected carrier.

Most orders are delivered within 4–12 business days, and the estimated delivery date will be displayed during checkout.

Which payment methods do you accept?

We accept all major payment methods: Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, Google Pay, and Shop Pay.

Do you offer discounts or promotions?

Yes! We regularly have special deals and promotions.

Join our newsletter or follow us on social media to stay up to date.

How do I know if an item is in stock?

Our online store shows real-time stock availability.
If an item can be added to your cart, it’s in stock. If a stock issue arises, we’ll notify you immediately.

How can I choose the right size?

Each product page includes a detailed size guide to help you select the perfect fit.

If you still have questions, contact our support team for assistance.

Are the products authentic?

Yes. We only work with reliable suppliers and perform regular quality checks to ensure authenticity.

Do the products come with a warranty?

We stand behind the quality of every product we sell.

If you experience an issue, please reach out — we’ll provide a quick and fair solution.

Can I track my order?

Yes, once your order has been shipped, you’ll receive a tracking link via email.

You can monitor your delivery status at any time.

What if my item arrives damaged or incorrect?

Contact our support team right away at support@trendimo.co.uk and include a brief description and photos of the issue.

We’ll arrange a replacement or refund at no additional cost.

Is shipping really free?

Yes — all orders include free standard shipping with no minimum spend.

Can I cancel my order?

Orders can be cancelled within 24 hours after purchase.

After that, cancellation may not be possible if your order has already been processed.

Please contact us as soon as possible if you wish to make changes.

Are my payment details secure?

Absolutely. We use encrypted payment systems and secure connections to protect your data at all times.

Do you have physical stores?

No, Trendimo is an online-only brand.

We operate exclusively through our website to provide the best prices and convenience.

Do you offer gift wrapping or gift cards?

Currently, we do not offer gift wrapping or gift cards.

FAQ